Rising Interest in New-Build Homes
In 2021, when interest rates were low, many people flocked to the Las Vegas Valley to build their dream homes or retirement homes.
Homeowners Report Persistent Problems
However, homeowners in brand-new homes are now dealing with ongoing problems. FOX5’s Lauren Martinez spoke to several homeowners about these issues.
Cosmetic and Structural Issues
Mike and Olivia Krcelic moved into their new home in December 2021. They reported cosmetic issues like doors not closing smoothly and incorrect appliances being installed. After a summer rain, Olivia heard dripping in the wall, revealing that their AC unit pipes were reversed, causing backups. A two-week fix took a month to repair, and other areas of concern included casing around the windows popping out in warm weather.
Customer Service Struggles
The Krcelics contacted customer service and waited for tradespeople to show up for repairs. Often, tradespeople would not show up as scheduled, causing further delays and frustrations.
Major Structural Concerns
In the same community, Doug and Sue Perns moved into their new home in September 2021. They discovered a small crack above the kitchen counter, which has now stretched to 35 feet, extending into their living room. They had to stay at a hotel for two weeks while the crack was repaired. The builder promised to reimburse them for housing and food expenses.
Inadequate Repairs
Despite multiple repairs, the Perns continue to face issues. Their kitchen island was removed in May due to plumbing issues, and a new sink was installed. The Perns and other homeowners are documenting everything as they approach their one-year warranty.
Persistent Problems Across the Valley
Another homeowner, who closed on her new-build in August 2021, reported that the floor in one room is slanting, and one of the bathtubs is bowed, causing it to flex against the wall. Cracks are appearing in the ceiling, and the pantry gets so hot in the summer that food spoils and melts.
Inconsistent Fixes
Homeowners express frustration with the ongoing nature of the repairs. They report that initial fixes are often inadequate, leading to repeated visits from tradespeople and further disruptions to their lives.
Builder Response
FOX5 reached out to the builders, but many have yet to respond. One builder stated that leadership is unable to speak at this time. Next week, FOX5 plans to sit down with a field supervisor who worked for a local builder and the Nevada State Contractors Board to discuss these issues further.
Conclusion
The persistent problems faced by homeowners in new-build homes in Las Vegas highlight significant concerns about the quality of construction and customer service in the housing market. As these issues continue to surface, homeowners are left advocating for themselves and seeking solutions to their ongoing headaches.
