Introduction
A retired couple from Flowery Branch, Georgia, experienced a major setback when their life savings were stolen in a cyber heist. Despite initial setbacks, their persistence led to the recovery of their funds.
Cyber Heist Details
Gloria and Gary Moss lost nearly $50,000 from their Chase Bank account in February after falling victim to a sophisticated phone scam. The scam began with fraudulent texts and a phone call they believed was from their bank’s fraud department.
Initial Challenges
For months, the couple struggled to get their money back. Chase Bank initially refused to reimburse them, suggesting they had authorized the transactions. Efforts to involve a federal watchdog group also failed, leaving the Mosses without support.
Persistence Pays Off
Despite numerous setbacks, Gloria Moss remained determined. She repeatedly contacted Chase Bank and sought help from local authorities. The key turning point came when
